Returns & Exchanges
At Faiza Saqlain Official, we strive for customer satisfaction and allow returns on unworn, unwashed items with original tags within 7 days of delivery. Please note that customized orders and sale items are generally final sale unless a manufacturing defect is present.
Initiate Request
Contact our customer care team via email or WhatsApp within 48 hours of receiving your order to report any issues or request an exchange.
Quality Inspection
Once your request is acknowledged, please ship the item back to our warehouse where our quality assurance team will inspect the garment for its original condition.
Approval Process
After passing inspection, we will notify you via email regarding the approval of your exchange or the issuance of a digital store credit.
Resolution
Your replacement item will be dispatched, or your store credit will be activated, typically within 7 to 10 business days following the approval notification.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing